These Terms of Service ("Terms") govern your access to and use of Qovra's website and services. They're written to be clear about what you can expect from us and what we expect in return. Please read them carefully — by using our site or working with us, you agree to them.
01 Agreement to these terms
By accessing qovra.ca, booking a call, or engaging Qovra for services, you agree to be bound by these Terms and our Privacy Policy. If you're agreeing on behalf of a company or other organization, you confirm you have the authority to bind that organization, in which case "you" refers to that organization.
If you don't agree with these Terms, please don't use our website or services.
If you sign a separate written agreement or statement of work with us, that document governs where it conflicts with these Terms. Otherwise, these Terms apply.
02 Who we are
Qovra ("Qovra," "we," "us," or "our") is an AI consulting and implementation company based in Toronto, Ontario, Canada. We design, build, and operate AI automation inside the tools our clients already use. You can reach us at support@qovra.ca.
03 Eligibility
Our services are intended for businesses and for individuals who are at least 18 years old (or the age of majority in your jurisdiction) and able to enter into a binding contract. Our website and services are not directed to children.
04 Our services
Qovra provides AI strategy, implementation, integration, and ongoing operation of automation systems. The specifics of any engagement — scope, deliverables, timelines, and fees — are defined in a proposal, statement of work, or other written agreement ("Engagement Documents").
Our website, including any content, illustrations, and informational material, is provided for general information only and does not constitute professional, legal, or financial advice. We may change, suspend, or discontinue any part of the website or our services at any time.
05 Engagements & statements of work
Each project is governed by an Engagement Document that sets out:
- Scope & deliverables — what we'll build or operate, and what's excluded.
- Timeline & milestones — estimated dates, which depend on timely input from you.
- Fees & payment schedule — pricing and when amounts are due.
- Acceptance criteria — how deliverables are reviewed and accepted.
Changes. Changes to scope, timeline, or fees take effect only when agreed in writing through a change request or amended Engagement Document. Work outside the agreed scope may incur additional fees.
06 Fees & payment
- Invoicing. Fees are set out in the applicable Engagement Document and invoiced as agreed (e.g. on milestones, monthly, or up front).
- Payment terms. Unless stated otherwise, invoices are due within 14 days of the invoice date.
- Late payment. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law, and we may pause work until accounts are current.
- Taxes. Fees are exclusive of applicable taxes (such as GST/HST), which you are responsible for.
- Expenses. Pre-approved out-of-pocket expenses are billed at cost.
- Third-party costs. You are responsible for fees charged by third-party platforms, model providers, and infrastructure used in your solution, unless we agree otherwise in writing.
Except as required by law or expressly stated, fees are non-refundable.
07 Your responsibilities
To deliver good work, we depend on your cooperation. You agree to:
- Provide accurate, complete information and timely feedback, approvals, and access.
- Give us the access to systems, accounts, and data needed to perform the services.
- Ensure you have the rights and permissions to share any data, content, or credentials you give us.
- Maintain your own backups and comply with the terms of any third-party tools we integrate with.
- Designate a point of contact authorized to make decisions for the project.
Delays or inaccuracies on your side may affect timelines and costs, and we're not responsible for resulting impacts.
08 Acceptable use
When using our website or the systems we provide, you agree not to:
- Break the law or infringe anyone's rights.
- Use the services to build, train, or operate anything harmful, deceptive, or abusive.
- Attempt to gain unauthorized access to, disrupt, or reverse-engineer our systems or those of our providers.
- Introduce malware, scrape at scale, or place an unreasonable load on our infrastructure.
- Misrepresent your identity or your authority to act for an organization.
We may suspend or terminate access if we reasonably believe these Terms have been violated.
09 Intellectual property
Our materials
The Qovra name, logo, website, and all underlying methods, frameworks, templates, know-how, and pre-existing tools we use ("Qovra Materials") are owned by Qovra and protected by intellectual-property laws. Nothing in these Terms transfers ownership of Qovra Materials to you.
Deliverables
Unless the applicable Engagement Document says otherwise, upon full payment we grant you a perpetual, non-exclusive license to use the custom deliverables we create specifically for you, for your internal business purposes. We retain ownership of Qovra Materials and any general-purpose components, and may continue to use the skills, techniques, and general knowledge gained during the engagement.
Your materials
You retain all rights to the content, data, and materials you provide ("Your Materials"). You grant us a limited license to use Your Materials solely to provide the services.
10 Third-party & AI tools
Our solutions often rely on third-party platforms, APIs, and AI models. These are governed by their own terms, and your use of them is subject to those terms. We don't control and aren't responsible for third-party services, their availability, or changes they make.
AI systems can produce inaccurate, incomplete, or unexpected results. The systems we build are tools to assist your team, not replacements for human judgment. You're responsible for reviewing outputs before relying on them, especially for decisions with legal, financial, or safety implications.
11 Confidentiality
Each party may receive confidential information from the other. Both parties agree to protect the other's confidential information with reasonable care, use it only to perform or receive the services, and not disclose it to third parties except to those who need it and are bound by similar obligations. This doesn't apply to information that is public, already known, independently developed, or required to be disclosed by law.
12 Privacy & data
Our handling of personal information is described in our Privacy Policy. Where we process personal information on your behalf as part of a system we operate for you, that processing is governed by our Engagement Documents and any applicable data processing terms. You're responsible for ensuring you have the right to share data with us and for complying with privacy laws applicable to your business.
13 Warranties & disclaimers
We perform our services in a professional and workmanlike manner consistent with industry standards. Except as expressly stated in an Engagement Document:
Our website and services are provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We don't warrant that the services will be uninterrupted, error-free, or that any specific result, savings, or outcome will be achieved.
14 Limitation of liability
To the maximum extent permitted by law:
- Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, even if advised of the possibility.
- Qovra's total aggregate liability arising out of or related to the services or these Terms will not exceed the fees you paid to Qovra for the specific engagement giving rise to the claim in the 12 months before the event giving rise to liability.
Nothing in these Terms limits liability that cannot be limited by law, such as for fraud or willful misconduct.
15 Indemnification
You agree to indemnify and hold harmless Qovra and its team from claims, damages, losses, and reasonable expenses arising out of: (a) Your Materials or data; (b) your use of the deliverables or services in breach of these Terms or applicable law; or (c) your violation of any third-party rights. We'll notify you of any such claim and cooperate reasonably in the defense.
16 Term & termination
These Terms apply while you use our website or services. Engagements run for the term set out in the applicable Engagement Document.
- Termination for convenience. Either party may terminate an engagement as set out in the Engagement Document (typically on written notice). You remain responsible for fees for work performed and non-cancellable commitments up to the termination date.
- Termination for cause. Either party may terminate if the other materially breaches these Terms and fails to cure within 30 days of written notice.
- Effect. On termination, you must pay outstanding amounts and stop using anything you're no longer licensed to use. Sections that by their nature should survive (e.g. payment, IP, confidentiality, disclaimers, liability, indemnity) will survive.
17 Governing law & disputes
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts located in Toronto, Ontario, for any dispute not otherwise resolved. Before starting formal proceedings, the parties agree to attempt in good faith to resolve any dispute through direct discussion.
18 Changes to these terms
We may update these Terms from time to time. When we do, we'll revise the "Last updated" date above and, for material changes, provide more prominent notice. Your continued use of the website or services after changes take effect constitutes acceptance of the updated Terms.
19 General terms
- Entire agreement. These Terms, the Privacy Policy, and any Engagement Documents are the entire agreement between us on this subject.
- Severability. If any provision is found unenforceable, the rest remains in effect.
- No waiver. Failure to enforce a provision isn't a waiver of it.
- Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
- Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
- Independent contractor. Qovra is an independent contractor; nothing here creates a partnership, joint venture, or employment relationship.
20 How to contact us
Questions about these Terms? Reach out and a real person will respond:
Email: support@qovra.ca
Location: Toronto, Ontario · Canada